James was very helpful and cheerfully admitted when he did not the answer to some of my more technical questions.
Earlier you rated your willingness to recommend AT&T to a friend or colleague a 3. Please explain why your rating wasn't higher.
Politics and history, to wit: AT&T's corporate reputation throughout its history has been one of monopoly, abuse, customer disservice and neglect. The federal government breakup of AT&T into the Bell companies was reverted less than ten years later and I'm not convinced this was a good idea.
To quote an old SNL sketch: "We're the phone company. We don't care; we don't have to."
I mean seriously, your corporate logo is the Death Star.