August 27th, 2007


JavaScript and AMEX website functionality

On the bottom of the main American website, if loaded with Adobe Flash or JavaScript enabled, a message displays:

" JavaScript is either disabled or not supported by your browser. To best view your American Express® account, you should
download the Flash plug-in and/or enable javascript by changing your browser options with these easy instructions.

If you do not wish to download the Flash plug-in and/or enable JavaScript you may continue on this page to manage your
American Express® Card account; however, it will not be the optimal experience."
excepted from

This is a pleasant and thoughtful sentiment which I would like to rely on. Unfortunately, on that main page, the login (left pane) entry button is a JavaScript function: javascript:validateform(1); Thus, login is impossible without JavaScript. There are similar problems throughout the site, such as on the Contact Us page.

I do apologize for using the webmaster alias. Several minute of scouring the 'Contact Us' and 'Help' pages produced neither a form nor an email address (save one for DMCA complaints). Please let me know if I can provide any more information or be of any use in correcting this error. JavaScript is not a reliable or secure platform for an important international financial institution to rely or or require. Additionally, many web-capable devices do have or fully implement JavaScript.

Green cardholder since 2005